Challenge
A client incurred out-of-pocket rental expenses while waiting for a vehicle inspection.
Taking Advocacy and Customer Service to new heights
solution
The advocate assigned to the claim requested a detailed accounting of the timeline of the claim and pointed out large gaps during which the carrier had failed to move the claim forward. The advocate escalated the matter to the adjuster’s manager, arguing that the delays forced the client to pay more rental expenses than necessary.
Result
The carrier agreed to reimburse the additional rental, even when the policy did not have rental coverage included.
